1300 284 754 or 0404 378 121 info@bugslife.com.au

FAQS for External Pest Control Treatments

What should I do to prepare the outside of the property?
  • Leave the perimeter of the building(s) being treated free of clutter.
  • Pull outdoor furniture settings away from the walls. Place soft furnishings inside.
  • Advise your neighbours you are having a pest control treatment if they have outdoor pets/fishpond or their children are playing in the garden.
  • Bring laundry inside.
  • Close all external doors and windows.
  • If you have a fishpond cover it with a non-permeable sheet/tarpaulin for the duration of the treatment.
  • Remove all children’s toys and pets’ toys from the area being treated. Additionally, place pet food bowls and beds inside.
  • If you have an aviary that cannot be re-located cover it with a tarpaulin for the duration of the treatment.
Can I leave pets outside for the duration of the treatment?

No. We advise you keep all pets indoors for the duration of the treatment and for a period of up to four hours following treatment to ensure the chemical is dry and the environment is safe.

How long must I leave it before my children and pets can go outside?

We advise a period of four hours following treatment once the chemical is dry and the environment is safe.

I am seeing quite a few pests after treatment. Is this normal?

Yes. Pests are repelled by the insecticide and they try to get away from it. It is likely the pests have already come into contact with the insecticide and will die in due course.

How often should I have a general pest treatment?

We advocate you carry out a general pest treatment twice a year. However, depending on the severity of your pest problem and where you reside you may require treatments more often. For example, if you reside near a nature reserve, live in the country or live in a leafy green suburb you may require treatments more frequently to keep your pests under control.

How quickly will I see results?

Typically, most pests will begin to die within the hour (excluding rodents and ants).

How long will the treatment last?

For most pests, you can expect the treatment to last for a period of three to six months (depending on prevailing weather conditions).

I have an outdoor fishpond and aviary. Are they safe?

We recommend you cover your fishpond with a non-permeable sheet/tarpaulin for the duration of the treatment. If possible, we also advise birds are removed to an area that is not being treated. Alternatively, place a tarpaulin over the aviary for the duration of the treatment.

Do professional products pose any greater risk to my health than off the shelf products?

No. Professional products are of a superior quality to the typical off the shelf products. However, they are generally no more toxic or hazardous.

I am pregnant and I have very young children. Can I remain home while treatment is in progress?

No. We advise you and your children vacate the premises for the duration of the treatment and return after a period of four hours once the chemical is dry and the environment is safe. However, if the technician is not applying wet chemical, for example, rodent baiting, you may remain at home.

How long should an external pest treatment take?

Based on a typical 4 x 2 property approximately, thirty to sixty minutes depending on the treatment(s) being carried out.

Is it safe for Asthmatics?

If you or any other person suffers from Asthma, we recommend you vacate the premises for the duration of the treatment. It will be safe to return to the property in two to three hours once the chemical is dry and the environment is safe.

FAQS for Internal Pest Control Treatments

How long should an internal treatment take?

Based on an average 4 x 2 property, approximately thirty minutes.

Do professional products pose any greater risk to my health than off the shelf products?

No. Professional products are of a superior quality to the typical off the shelf products. However, they are generally no more toxic or hazardous.

Is it safe to be inside the building while treatment is in progress?

No. Only the technician may be present during treatment as the environment is not safe while the chemical is wet. If you insist on entering the property while treatment is in progress against our advice, we reserve the right to stop the treatment and present you with an invoice for the full amount regardless.

It is safe to re-enter the property after a period of four hours once the chemical is dry and the environment is safe, upon which the property should be ventilated for a period of two hours. (This must be done by a friend or family member if you are pregnant or breast feeding.)

However, it is advisable to make arrangements to stay at alternative accommodation over night if any occupant is either: pregnant, likely to be pregnant, is a child under the age of four or you or any other person suffers from Asthma has a weakened immune system or is sensitive to chemicals.

Can my pets remain inside during an internal pest control treatment?

We recommend your pets remain outside while the technician carries out an internal pest control treatment. Your pets may re-enter the property after a period of four hours when the chemical is dry and the environment is safe. If you have a fish tank and you are unable to move it to an alternate location, we advise covering it with a non-permeable material such as cling wrap and turning off any air filters until the chemical has dried. Also, if the property has a cat flap you will need to secure it to prevent your pets gaining access while treatment is in progress.

Do i need to empty my kitchen cupboards, pantry and wardrobe?

If the technician is treating these areas with a liquid spray, yes! All opened food should be stored in sealed containers and moved to an area that is not being treated. If you are treating silverfish, carpet beetle or clothes moths you will need to empty your wardrobes. Clothes may be placed on your bed with folded bedding and covered to protect the items from chemical over spray.

How should I prepare for an internal pest control treatment?
  • Make arrangements for alternative accommodation if required.
  • Move all items off the floor.
  • Clear bench tops of utensils/dishes etc.
  • Put away tea towels/dish cloths/hand towels.
  • Move all children’s toys and equipment to an area of the house not being treated.
  • Remove small aquarium/pet food/dishes/pet bed etc to an area of the property that is not being treated.
  • Remove all pets from the building.
  • Empty kitchen cupboards and pantry (for wet chemical treatments).
  • Remove all food from the area and place in sealed containers.
  • Empty your wardrobes (if treating).
  • Cover clothes, bedding to protect from chemical over spray.
  • For best results, move all furniture away from the edge of the wall when carrying out a perimeter spray.
What should I do if I accidentally touch wet chemical?

You should wash the area immediately with warm soapy water. If you experience symptoms such as difficulty breathing you should call 000 immediately. For mild symptoms call the Poisons Information Centre: 13 11 26

Am I okay to touch the treated area?

Yes. Once the chemical is dry it bonds to the surface and the risk to human health or that of your pets is negligible.

Will the chemical stain either my walls, carpet or flooring?

No. The chemicals we use are water based and will not cause staining.

Are the chemicals safe?

All pesticides are toxic by design and therefore, can pose a threat to human health, pets and the environment if adequate safety precautions are not adhered to. However, we are fully trained and qualified in pesticide safety to ensure the well-being of your family and pets.

FAQS for Termite Pest Control Treatments

Can I be at home while treatment is in progress?

Yes. In most instances it is perfectly safe to remain in the home while a perimeter barrier is being installed, provided all doors and windows are kept closed. However, if you are pregnant, likely to be pregnant or you or any other person present suffers from Asthma or is sensitive to chemicals, we advise against being home.

Can I leave my pets at home while treatment is being carried out?

Yes! As long as pets are kept inside the home and windows and doors are closed. Your pets can go outside after a period of four hours once the chemical is dry.

I have a fish pond. Will my fish be affected?

No. As long as the fish pond is not located in very close proximity to the house. However, aquatic life is very sensitive to pesticides and although very little pesticide becomes airborne during the installation of a termite barrier, you may if you wish cover your pond with a non-permeable cover for the duration of the treatment and for a period of two hours after treatment. (Please check you fish during extreme heat.)

Can you guarantee I won't get termites after having a protective barrier installed?

No. The termite barrier on a modern home is a perimeter treatment designed to protect your home from termites that may enter the cavity walls and destroy your roof. The perimeter barrier can not protect against termites that may gain entry from underneath the slab via tiny fissures. Entry from underneath the slab is less common and typically results in far less damage.

How long will the treatment take?

Treatment time will vary according to the size of the building and the complexity of the job. Typically, a treatment will take between three to six hours.

How long will the treatment last for?

In general, termite treatments have a period of efficacy ranging from three to eight years depending on the chemical of choice. However, the product we recommend will give you the full eight years protection. Hence, you should not choose a service provider based on price alone; not all treatments are equal!

Will you re-treat my home if I get termites after the barrier is installed?

Yes! In the unlikely event termites gain entry to your home via the installed barrier, we will re-treat your property completely free of charge.

How much damage can termites cause?

Termites are extremely destructive and very common in Perth. The average repair bill for termite damage is $7000. However, repairs often run into tens of thousands of dollars. In this instance, it is likely to de-value the property by at least twenty five percent.

Does my insurance provider cover me for termite damage?

No! Home insurers see termite damage as preventable and part of routine maintenance. (In other words, a barrier installation is your insurance!). If you suffer termite damage you will have to pick up the costly bill yourself!

How likely is it I will get termites in my home?

Termites are a very common insect in Perth. As a consequence, termite attack is also extremely common and around one in three homes will be attacked by termites at some point. That’s why insurance providers won’t cover you for termite damage because they know just how likely it is!

My home has a metal roof. Do I need termite protection?

Yes! Internal cabinetry, wooden flooring and even furniture are at risk of termite attack. We have seen many book shelves eaten out by termites!

FAQS for General Information

Are you qualified?

Yes! Our technicians hold a full Pest Control License issued by the Pesticide Safety Section of the Department of Health. Our Public Health Department License number is: 1833.

Do you hold current insurance?

Yes! For your peace of mind we carry both full Public Liability Insurance and Professional Indemnity Insurance.

Do you warranty your work?

Yes! Each treatment is covered by an individual warranty. The validity varies according to the pest being treated and the pesticide being used. Typically the warranty period is three months or more. And unlike unscrupulous companies, we honour our warranty every time!

How can I pay?

We accept the following methods of payment: Mastercard, Visa, Cash, Bank Transfer & Cheque.

  • Account Name: Bugslife Pest Solutions
  • BSB: 066 058
  • Account Number: 1016 2548
  • Commonwealth Bank

***Please use your full name for reference***

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